Frequently Asked Questions
These are the questions we hear most often during travel consultations.
Last updated: August 2026 · Maintained by customer support and operations
How do I start a tailor-made trip?
Use phone, email or the "Contact Us" form at the bottom of the site to share dates, group size, budget and interests. We will respond with a draft plan within one business day.
Are flights included in the tour price?
Unless explicitly noted, the listed price does not include international or domestic flights to the destination. Ask your advisor if you need flights booked on your behalf.
Visa and entry policy
No visa is required for the domestic portion of any itinerary. Overseas Chinese and foreign passport holders should confirm the current entry policy with us — transit visa-free (240 hours), Hainan 30 days, etc. follow official notices.
Cancellation and refund
Please request the formal Cancellation & Refund Policy during consultation. Specific refund levels depend on the itinerary, suppliers and departure date.
Dietary restrictions
Tell your travel advisor about vegetarian, halal, food-avoidance or allergy needs when enquiring, and we will do our best to arrange suitable restaurants and meals.
Travelling with children or seniors
We welcome family travel. Share the ages of children and any mobility needs of seniors, and we will adjust the pace and hotel standards accordingly, arranging accessibility support where needed.
Luggage and airport transfers
Most itineraries include transfers within the destination. Luggage allowances, pickup points and times are shown on the itinerary confirmation — please confirm with your advisor before departure.
Insurance
We recommend that all travellers carry travel insurance covering the full itinerary. Ask your advisor to arrange it for you, or purchase your own and share the policy details.
Invoices
An invoice can be issued on request after the trip. Please share the billing details before departure.
